Privacy and Data Rights – Answers
Yes. Open your account, go to Wallet → Transaction History and you'll see every deposit (DANA, OVO, GoPay, QRIS) and withdrawal listed with date, amount and status. You can also download this as a PDF. Support can email a complete statement if you request it.
When you close your account, we freeze all gameplay and payment access. Your personal data remains in our system according to local legal requirements, then is deleted securely. You can request data deletion by contacting support after account closure.
Go to Account Settings → Profile and update your email, phone number or recovery details. Changes take effect immediately. If you need to update your name or verify a new phone for withdrawals, contact live chat and we'll guide you through the verification process.
Your DANA, OVO, GoPay and QRIS details are encrypted during every transaction. We do not store full payment credentials. Payment processors handle the actual fund transfer; we only receive confirmation that your deposit or withdrawal cleared.
Contact support immediately via live chat (Monday–Friday 10:00–22:00) or email. We will review your account login history, check for unauthorised activity and help you reset your password and secure your account right away.
We may send you account notifications, deposit confirmations and game updates via email or SMS if you opt in. You can disable marketing messages anytime in Account Settings under Notifications. Operational messages (security alerts, withdrawals) will still reach you.
We retain your complete transaction record for as long as your account is active, plus an additional period as required by local law. After account closure and the retention period ends, transaction logs are permanently deleted from our servers.
